What Should I Do if the Program Crashes or a File Becomes Corrupted?

If possible revert to a backup copy that was made before the file became corrupt. If you do not have a back up, here are instructions on recovering.

IMPORTANT: Please add the MyArt.fmp12 data file to your normal back up routine. Your data is valuable and proper back ups will help ensure it's safety against corruption or hard drive failures. It is best to back up to a source other then your current hard drive. Upload the file to a service such as dropbox.com or copy it to a flash drive or external hard drive for safe keeping. 

To save a back up go to File/Save a copy as and save a copy of the MyArt.fmp12 file. 

To recover a damaged file:

● On Windows machines, press Ctrl+Shift while double-clicking the My Art Collection application icon.Hold the keys down until you see the Open Damaged File dialog box.

● On Mac OS X machines, press Command-Option while double-clicking the My Art Collection application icon. Hold the keys down until you see the Open Damaged File dialog box.

What to expect during the recovery process
During the recovery process, the My Art Collection application:

● creates a new file

● renames any damaged file by adding Old to the end of the file name. (MyArt.fmp12 Old)

● gives the repaired file the original name.

If you experience unusual behavior in the recovered file, please contact us.